Exhaust all efforts to resolve the complaint with the following channels: SRC, lecturer, HOD, Dean and DVC.

Be prepared: have relevant information available.

Be pleasant: treat others as you would like to be treated. Getting angry and rude will not resolve the problem and may confuse the real issues.

Keep records: take notes, ask for names and titles of those you speak to and keep all the correspondences.

Ask questions: ask for relevant rules, policies, regulations and procedures.
Read your student diary: this will ensure that you are familiar with TUT rules and regulations.
​Truth, nothing else but the truth: truth and honesty will guide the office in reaching quality outcomes.

Support: you may be accompanied by an SRC member.

Actions we may take:

Upon initial screening to determine the merit of the case, an inquiry is carried out.
Mediate or advocate on behalf of students.
We make contact with all the parties involved. It could be consultation with a department or faculty in respect of their policies, procedures and practices.
Gather and analyse information.​

Examine records and submit reports to all parties concerned indicating procedures followed during the investigation and recommendations made.
Monitor the implementation of the recommendations.