TUT front-line public relations staff receive Customer Care Training 

23 November 2022

“While many organizations may consider customer service training an unnecessary task, in actuality, it is a competitive advantage.” This was the sentiment behind the two-day Customer Care Training initiated by the Directorate of Corporate Affairs and Marketing (CAM) and the Human Resources Development (HRD).

Dr Motsatsi Motsheka-Sebolai.

The training aimed to help staff understand the importance of their role at the University. “It makes them realize that the organization they work for is willing to invest in upgrading their skills. The employees also understand that the quality of their work directly impacts the organization’s success levels. Hence, they feel motivated to work and willingly put in effort to excel in their training, which increases engagement with the organization. Today they are also receiving certificates in recognition of their hard work and for participating in this very important training” said Dr Motsatsi Motshega-Sebolai, Director at HRD. 

A total of one hundred and forty-three (143) staff from various departments in the University received training, including Finance, Facilities, KOSMOS, ICT Services, Financial aid, Registrar, Transport, Printing Services, CAM, HR&T and ARLC (Soshanguve Campus).

Brenda Watson, Director at Corporate Affairs and Marketing (CAM) said: “You are the front-line PR staff of TUT!   And I know, I am sure, completely convinced that you will wear this important mantle with pride. You are friendly, professional, caring, quick to respond to requests, you find solutions to challenges. Every day you demonstrate to stakeholders what is means to be part of the people’s university that makes knowledge work. You create the environment we need to produce the future-ready graduates for our country.” 

“Today, we recognise and celebrate each of you for your commitment to ensure the best customer care and service, while we move the university from good to great. We acknowledge with deep pride our front-line PR staff members who participated in the training,” Watson said. 

“But remember, when you accept the certificate of completion today you also accept your crucial role in continuing to build the image and reputation of the Tshwane University of Technology every day, with every person you meet and assist.  This, I am sure, is a cloak of responsibility you will wear proudly. And this will also be visible when the trainer returns to our campuses next year to check on the positive impact we are making in the lives of our stakeholders.” 

Speaking on behalf of all the attendees who received certificates for the training, Sekgatikele Mamaile from the Financial Aid Office at the Soshanguve campus said: “Today you did not only receive certificates for the training, but you also signed a pledge to always guarantee the best customer care and service in your line of work. Keep to your promise and always strive to improve your skills, he concluded.


Front-line PR Customer Care Care Training certificate recipients.

For more information on the Tshwane University of Technology, please contact Phaphama Tshisikhawe, Corporate Affairs and Marketing.
Tel: +27 12 382 4711 / +27 66 211 1441   Email: tshisikhawerpt@tut.ac.za