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About the Department

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The strategic focus of the Department is to develop students in an effort to meet labour market needs.  The Department offers two fields of study namely, Contact Centre Management and Administrative Information Management. These programmes aim at developing a high level of academic engagement that is applicable to both fields of study.  Incumbents can select careers in multi-disciplinary environments in the public and private sectors. 

The Contact Centre Management field covers a Diploma, as well as an Advanced Diploma. Furthermore, the Administrative Information Management programme includes a Post-Graduate Diploma and a Master’s in Management Sciences. A Master and Doctorate of Management Sciences in Organisational Leadership is also offered within the Department.

The Administrative Information Management programmes are offered at the Pretoria, Polokwane and eMalahleni campuses, whereas Contact Centre Management is offered at the Pretoria campus only. Block-mode classes are offered on Saturdays to students who have relevant work experience in either field of study.​
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